Frequently Asked Questions
Q1. What is your call out charge?
We provide you with immediate response every time, even in any kind of emergency where you might be having telecommunication disturbances while running your business and missing some of the most important phone calls. The initial call out charge is £100 which is non-refundable.
We can arrive at your place and provide professional telephone engineer services within hours of enquiry, anywhere in the UK.
Q2. Are you VAT registered?
Yes, we are a UK VAT registered business and charge a standard VAT rate of 20% on all our services that we offer.
Q3. How do I know if you can work on my system?
We provide you with telephone engineers who are the telecom industry experts in the west midlands region. We have been offering a wide range of telecommunication solutions and are experienced with most of the telephone systems that exist within the businesses.
These solutions include installing new phone systems, updating existing phone systems and repairing a wide range of line and phone faults.
Q4. Do you charge by the hour?
No, we do not charge on an hourly bases and offer a very competitive pricing often set before the start of the service.
Q5. Do you offer maintenance contracts?
Yes, we do offer a maintenance contract which generally starts from £100. Within the contract we maintain, support and repair your telephone system or offer advice and technical support 24/7. Therefore keeping your system 100% at all times.
Q6. Do you offer a 24/7 emergency callout service?
Yes, we offer a 24/7 emergency callout service where our experienced and skilled team of telephone engineers can reach to offer you support and their expertise for your telephone systems fault within hours of enquiry, anywhere in the UK.
Q7. Do you carry spares in stock?
Yes, we do carry spare parts in our stock at all times on the move.
Q8. Do you do refurbished equipment?
Yes, we do provide refurbished telephones and equipment to the general public and trade which also come with a full guarantee for 3 months and is supplied in hygienically cleaned bags and boxes.
Q9. Do you do cheap call/line packages?
Yes, we do cheap call or line packages.
Q10. Do you work nationwide?
Yes, we provide our services throughout the United Kingdom.
Q11. Do you offer finance and leasing?
Yes, we offer finance and leasing at competitive rates.